Yesterday, an explosion occurred on the factory floor. Your customers are already calling to ask if you'll still be able to meet your commitments. You explain that orders will be handled manually for the time being and that production will be shifted to another plant.Did you do the right thing?No. You just made a promise you cannot keep. With thousands of inventory numbers and standing commitments to just-in-time delivery, manual ordering is not a realistic option. And, unless you developed an agile manufacturing environment long before the accident occurred, you cannot just shift production from one plant to another. Your operations people already know this. Your customers are about to discover it.