Blindsided is the authoritative guide to crisis management. This "how to" handbook gives essential advice that every manager needs to know when a crisis hits. Written by CMI Founder/CEO Bruce Blythe, it's a fascinating, easy-to-read guide that draws on Blythe's 20+ years of experience as a pioneer in crisis management.

  CMI Rates High in Client Satisfaction
      Summer 2003 CMI Newsletter

On an annual basis, CMI asks various clients to rate their overall satisfaction with the services we provided during the past year. The feedback is vital, as we strive to meet and exceed client expectations for quality threat and crisis response services.

We had an overwhelmingly positive return rate. More than 96 percent of the answers were either "Very Satisfied" or "Extremely Satisfied". The survey asked questions ranging from service delivery to knowledge and competence to professionalism. "These are the best results in the history of CMI's Quality Management Program. We are extremely proud of our progress, and continuing our improvement in the future," said Pat Pillow, Director of Quality Management.

Here is just a snapshot of what some of our clients had to say:

"Expert consultation and training"

"Prompt response and professional services"

"Expertise in dealing with incidents or potential incidents of workplace violence"

"It is a pleasure to work with CMI staff. Everyone is pleasant, helpful, and always professional."

"The work CMI has done for us is always professional and we value our relationship during uncertain times."

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